SHIPPING & RETURN POLICY

SHIPPING POLICY

 

Orders will be processed within 1 working day of receiving the authorized payment. Orders will be shipped via courier service and shipping times will vary from country to country depending on custom clearance procedures.  

U.A.E RETURN & EXCHANGE POLICY

Agatha Moreno prides itself in customer’s satisfaction. We will accept returns and exchanges for items purchased in our U.A.E. store and online based on the following requirements. We will not accept a return or exchange if requested more than 15 days after the purchase. Please note that all items returned for exchanges must be unused, unworn and in their original re-salable condition with all tags intact. All claims must be made within 15 days of receiving your order.

 

All items for exchange must be shipped to the below address using a trackable courier company, with a copy of your receipt:

 

AGATHA MORENO

___________________________

___________________________

P.O Box __________________

Dubai, UAE

Tel: _______________________ (NOTE FOR APPLICABLE RETURN ADDRESS)

 

WITH A VALID RECEIPT

The refund will be equal to the amount of the price paid and in the original form of tender. A store credit will be issued for returns accompanied by a gift receipt.

 

WITHOUT A VALID ORIGINAL RECEIPT

We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 15 days to when claim was filed, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a store credit and we will not exchange merchandise for items of lesser value.

We reserve the right to limit or refuse any refund or exchange.

 

RETURN PRICE

The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

 

OVERCHARGES

Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.

 

GIFTCARDS

Terms and conditions are applied to gift cards. Please see the back of your gift card for details.

 

ENHANCE YOUR SHOPPING EXPERIENCE

When you check out, our register associate may ask you for your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including: 

  • Previews of new fashion items

  • Advance notification of in-store special events

  • Exclusive mail and/or e-mail incentives

  • Announcements of upcoming sales and promotions

 

Thank you for allowing us to enhance your shopping experience.

NIGERIA STORES PAYMENT & RETURN POLICY

Unfortunately, our store location in Nigeria has closed till further notice. The good news: you can still shop us online at www.agathamoreno.com, 24/7. Same fashion. Same prices.

FEEDBACK

We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.

Feedback should be addressed to Customer Experience, and can be provided in person, in writing or by telephone to the following:

  • Customer Experience 

  • Agatha Moreno Business address

  • Agatha Moreno Phone number

  • Agatha Moreno Email Address  (NOTE FOR APPLICABLE INFORMATION)