Agatha Moreno prides itself in customer’s satisfaction. We will accept returns and exchanges for items purchased in our U.A.E. store and online based on the following requirements. We will not accept a return or exchange if requested more than 15 days after the purchase. Please note that all items returned for exchanges must be unused, unworn and in their original re-salable condition with all tags intact. All claims must be made within 15 days of receiving your order.